Return/Exchange

Product return and exchange

If you are not completely satisfied with your purchase, you can return the product within 14 days of receipt without giving a reason.

The returned product must be in its original condition, in its original packaging, with the complete contents of the order and without signs of use.

ATTENTION: Products that have been used cannot be returned, with the exception of some products.

Procedure for returning goods:

1. You can claim the goods through your customer account. We will then review your request and either approve or reject it and provide information on the next steps.
2. Contact us at the email address info@elektrosmog.sk .
3. Please include your order number and reason for return in the subject line (e.g. #1111 - Return of goods ). This information is very important for us to continuously improve our services.
4. If you are requesting a refund, please also provide the account number to which you would like the amount refunded.

PLEASE NOTE: If you do not contact us in advance via email, your return may be overlooked and processing may take significantly longer.

Preparing goods for return:

1. Pack the product in its original packaging for maximum protection during transport.
2. Check that the product is unused and undamaged.

Sending a shipment:

IDERI Ltd.
Vranovská 63
851 01 Bratislava - Petržalka
Slovak Republic
+421 948 835 335

Product review:

Upon receipt of the returned product, we will check that it meets the return conditions, i.e. that it is in its original condition, in the original packaging with the complete contents of the order and without signs of use. If the product meets these conditions, we will refund you in the manner that corresponds to the original payment method.

All conditions for returning goods and money can be found in the General Terms and Conditions.